Brief

Research Findings

Initially, I aimed to identify all the challenges people face while working remotely. I didn’t differentiate between major and minor issues, as my goal was to gain a comprehensive understanding of the problem space.

Upon reviewing my findings, I encountered two major considerations.

Shifting Focus: Caregivers

Through further exploration, I decided to focus on caregivers — individuals balancing remote work with caregiving responsibilities.

I analysed multiple sources, including mass media reports, to understand the experiences of caregivers balancing work and caregiving responsibilities.

Analysis

Recognising the diversity within this group, I noted that caregiving experiences vary significantly based on income level and the condition of the care recipient.

Based on the insights, I created a user persona.

Customey Journey Map

I created Tony’s story, recounstructing one day of his life:

Concept Development

To solve Tony’s problems, I developed a service concept. It is a service offering practical support, such as:

• Meal deliveries

• Transportation assistance

• A caregiver community for shared experiences

Service Blueprint

Sitemap

User Flows

Usablity Testing

After completing my prototype, I hired participants online for one-on-one video interviews.

The profiles of the participants (1-6 caregivers and 7-9 non-caregivers) are as follows:

Users’ Comments

After analysing users’ comments, I improved my design.

Prototype